Consultation, veterinary surgeon £49
Consultation, follow-up, veterinary surgeon £39
Consultation, veterinary nurse £18
Microchipping £25, During surgical procedure or neutering £15
Nail Trim with veterinary nurse £15
Insurance handling fee £18
Prescription Fee: £25, This is the base fee for obtaining a prescription.
Additional Medication on Prescription: £10. This is the extra cost for each additional medication added to the prescription.
A veterinary prescription fee covers various aspects of the prescription process, including the veterinarian’s time spent assessing the pet, reviewing its medical history, and deciding on the appropriate medication. It also includes the time required to accurately write the prescription, print it, and apply any necessary stamps or signatures. Additionally, the fee accounts for administrative tasks, such as updating the pet’s medical records, managing medication inventory, and processing related paperwork. Communication with the pet owner, including explaining how to administer the medication and addressing any questions or concerns, is also part of this service. Overall, the fee ensures that the prescription process is thorough, accurate, and compliant with legal requirements, ultimately supporting the pet’s health and safety.
Consultation Ophthalmology £120 (included TonoVet Plus eye pressure test and Slit Lamp Test)
Consultation Orthopaedic £170
As per our policy, an insurance handling fee of £18 is charged when our practice is requested to process the insurance claim on behalf of the client. This fee covers the administrative costs associated with handling and processing the claim.
However, we want to emphasize that no insurance handling fee is charged if the client chooses to submit the insurance documents themselves. In such cases, the client takes on the responsibility of managing the insurance claim process independently.
vet.co.uk Pricelist, Fixed Price.
Includes sedation or GA, Intravenous Fluid Support, day hospitalization.
Does not include overnight stay.
Does not include presurgical Blood test Biochemistry and Haematology 3 part £50 (special price).
Dog owners should be aware that if their dog hasn’t received lungworm treatment within two weeks prior to surgery, they may need to undergo the IDEXX Angio Snap test, which costs £63.
Fracture Repair – Simple £2200, Follow up X-rays, inc. general anaesthesia £400
Fracture Repair – Complex £2640, Follow up X-rays, inc. general anaesthesia £400
Cruciate Rupture – Lateral Suture £2200
Cruciate Rupture – TPLO £2200, Follow up X-rays, inc. general anaesthesia £400
Meniscal Inspection and Treatment £1320
Patellar Luxation £2200, Follow up X-rays, inc. general anaesthesia £400
Femoral Head and Neck Excision £2200
Hip Toggling £2200
Juvenile Pubic Symphysiodesis £1320
Tarsal Arthrodesis £2200, Follow up X-rays, inc. general anaesthesia £400
Carpal Arthrodesis £2200, Follow up X-rays, inc. general anaesthesia £400
Implant Removal £1320
Amputation £2200
BOAS £2200
Laryngeal Paralysis £1760
Lung Lobectomy £2200
Total Ear Canal Ablation £2200
Ventral Bulla Osteotomy £1760
Thyroidectomy Cat £1760
Thyroidectomy Dog £2200
Neck Foreign Body £2200
Gastrotomy / Enterotomy £1980
Enterectomy £2420
Subtotal Colectomy £2640
Peritonitis £2860
GDV £2860
Gall Bladder Mucocele £2200
Complicated Gall Bladder Mucocele £2640
Liver Lobectomy £2200
Adrenalectomy £2200
Nephrectomy £2200
Cystotomy £2200
Partial Cystectomy £2200
Splenectomy £2200
Laparoscopic Spay, Dog £590 under 25kg dog, £650 25-40kg dog, £690 over 40kg, Coming Soon
Laparoscopic Ovarian Remnant, Dog £590 under 25kg dog, £650 25-40kg dog, £690 over 40kg, Coming Soon
Laparoscopically Assisted Gastropexy, £2200, Coming Soon
Perineal Urethrostomy £2200
Scrotal Urethrostomy £2200
Urethrotomy £2200
Perineal Hernia £2200
Anal Sacculectomy £2200
Rectal Pull Through £2200
Cancer Excision and Primary Reconstruction £2200
Cancer Excision and Subdermal Plexus Flap £2640
Cancer Excision and Axial Pattern Flap £2640
Free Skin Graft £2200
Feline Entropion £800
Canine Entropion £1320
Cherry Eye £1320
Aural Haematoma £150, plus Sedation, plus hospitalization
Includes General Anaesthesia and Intravenous Fluid Support Therapy
Cat Neutering:
Cat Castration £109
Cat Spay £149
Dog Neutering prices from 18th October 2024:
Dog Castration, under 10kg £250
Dog Castration, 10-25kg £270
Dog Castration, 25-40kg £300
Dog Castration, over 40kg £330
Bitch Spay, under 10kg £310
Bitch Spay, 10-25kg £350
Bitch Spay, 25-40kg £375
Bitch Spay, over 40kg £410
C Section (Cesarean)
Under 10kg £690
10-25kg £780
25-40kg £880
over 40kg £980
Microchipping £25, During surgical procedure or neutering £15
Nail Trim with veterinary nurse £15
Insurance handling fee £18
As per our policy, an insurance handling fee of £18 is charged when our practice is requested to process the insurance claim on behalf of the client. This fee covers the administrative costs associated with handling and processing the claim.
However, we want to emphasize that no insurance handling fee is charged if the client chooses to submit the insurance documents themselves. In such cases, the client takes on the responsibility of managing the insurance claim process independently.
Prices updated on 18.10.2024
vet.co.uk / Poplar Vets / Wood Wharf Vets Terms and Conditions
Appointment Terms and Conditions
1. Scheduling Appointments
Appointments are necessary for most veterinary services at Poplar and Wood Wharf Vets. We encourage you to schedule appointments in advance to ensure availability. Walk-in appointments may be accommodated based on our schedule and availability.
2. Appointment Confirmation
We will make every effort to confirm your appointment via phone call, email, or text message. It is your responsibility to confirm your appointment with us in advance.
3. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
4. Late Arrivals
We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, arriving late may result in a shortened appointment time or the need to reschedule, depending on our schedule and availability.
5. Missed Appointments
Failure to arrive for your scheduled appointment without prior notice may result in a missed appointment fee and may affect your ability to schedule future appointments.
6. Emergency Situations
In case of a pet emergency, please contact us immediately. We will do our best to accommodate emergency appointments and prioritize your pet’s care.
7. Specialty Services
Certain services, such as surgeries or specialized diagnostics, may require specific appointment scheduling procedures. Please inquire about any special requirements when scheduling these appointments.
8. Additional Fees
Additional fees may apply for certain services or treatments provided during your appointment. We will inform you of any additional fees before proceeding with the service or treatment.
9. Liability
While we strive to provide the highest quality care during your appointment, we cannot guarantee outcomes. By scheduling an appointment with us, you agree to hold us harmless for any damages or losses incurred.
10. Changes to Appointments
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, such as emergencies or staff availability. We will make every effort to notify you of any changes as soon as possible.
11. Compliance
By scheduling an appointment with us, you acknowledge that you have read, understood, and agree to be bound by these appointment terms and conditions.
Payment Terms and Conditions
1. Payment Due
Payment for veterinary services rendered at Poplar and/or Wood Wharf Vets is due at the time of service unless prior arrangements have been made.
2. Accepted Payment Methods
We accept payment by cash, credit card, and certain pet insurance plans. Payment may also be made through other electronic payment methods, as specified by our practice.
3. Fee Schedule
Our fee schedule for veterinary services is available upon request. We reserve the right to update our fees at any time, and changes will be communicated to clients in advance.
4. Estimates
Upon request, we can provide you with an estimate of the cost of services before they are rendered. However, please note that the actual cost may vary based on the specific needs of your pet’s treatment.
5. Deposits
For certain services, such as surgeries or extensive treatments, a deposit may be required at the time of scheduling the appointment. This deposit will be applied towards the total cost of services rendered.
5.1 Deposit Refunds
Deposits are generally non-refundable; however, exceptions may be made in certain circumstances, such as:
• If the appointment or reservation is canceled with sufficient notice – not less than 72 hours.
• If the appointment or reservation is canceled due to unforeseen circumstances beyond your control, such as a pet emergency or inclement weather.
• If the appointment or reservation cannot be fulfilled by our practice due to reasons within our control.
Refunds for deposits will be issued in accordance with our refund policy, which may vary depending on the circumstances.
5.2 Deposits and rescheduling
If you need to reschedule your appointment, we will make every effort to accommodate your request based on our availability. Please note that rescheduling may be subject to the same cancellation policy as outlined above.
6. Payment Plans
We understand that veterinary care expenses can sometimes be unexpected or substantial. In certain cases, payment plans may be available. Please inquire with our staff to discuss payment plan options.
7. Past Due Accounts
Accounts that are past due may be subject to late fees and interest charges. We reserve the right to pursue collection actions for unpaid balances, which may include engaging with a collections agency or pursuing legal action.
8. Pet Insurance
If you have pet insurance, it is your responsibility to understand your policy coverage and to provide us with the necessary information for claims processing. We will assist you in submitting insurance claims, but ultimate responsibility for payment remains with you.
9. Refunds
Refunds for veterinary services are provided at the discretion of Poplar and/or Wood Wharf vets. Refunds may be issued in cases of overpayment or if services were not provided as agreed. Please contact us to discuss refund requests.
10. Non-Transferability
Payments made for veterinary services are non-transferable and cannot be assigned to another individual or pet.
11. Disputes
If you have a dispute regarding a payment or billing issue, please contact us directly to resolve the matter. We are committed to addressing your concerns in a timely and fair manner.
12. Compliance
By utilizing our veterinary services and making payment for those services, you acknowledge that you have read, understood, and agree to be bound by these payment terms and conditions.
If you have any questions or concerns regarding these payment terms and conditions, please contact us.
Privacy Policy
Introduction
Baltic Pets Ltd (Poplar Vets, Wood Wharf Vets, vet.co.uk) (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.vet.co.uk], use our services, or otherwise interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
• Personal Identification Information: This includes your name, address, email address, phone number, and other contact details.
• Health and Medical Information: Information related to your pets, including medical history, treatment details, and care plans. We collect this sensitive information with your explicit consent, and only when necessary for the services we provide.
• Financial Information: Payment details, transaction history, and billing information. Payment data is securely processed through trusted third-party payment service providers.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data to improve our website and services. For more details, please refer to our Cookies Policy.
How We Use Your Information
We use the information we collect in the following ways:
• To Provide Services: To provide, operate, and maintain our services.
• To Improve Services: To improve our services, website, and customer service based on your feedback and interactions.
• To Personalize User Experience: To understand and analyze how you use our website, products, and services, and to develop new products, services, features, and functionality.
• To Process Transactions: To process your payments and manage your orders securely.
• To Communicate with You: To send you service-related emails, notices, updates, and marketing communications, where you have agreed to receive such messages.
• To Comply with Legal Obligations: To comply with legal and regulatory requirements, including those related to veterinary services, financial regulations, and privacy laws.
How We Share Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:
• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are bound by strict confidentiality agreements and are only authorized to use your data as necessary to perform services on our behalf.
• Business Transfers: In the event of a merger, acquisition, or any form of sale of some or all of our assets, we may transfer your personal data to the new owner. The new owner will be required to continue following this Privacy Policy (or a substantially similar one).
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• Protection of Rights: We may disclose your information to enforce our policies, or to protect the rights, property, or safety of our company, our customers, or others.
Data Security
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. These measures include encryption, secure servers, and restricted access to personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We regularly review and update our security practices to ensure ongoing protection of your data.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for regulatory, tax, or accounting purposes).
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
• Right to Access: You have the right to request copies of your personal data that we hold about you.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or to complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we delete your personal data, under certain conditions (“right to be forgotten”).
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Withdraw Consent: Where you have provided consent for the collection and processing of personal data, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at [insert email/contact form link]. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
If we transfer your personal data outside of the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your personal data. This may include relying on standard contractual clauses or other legal mechanisms that provide adequate protection for the transfer of personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. If we make any significant changes, we will notify you via email or provide a prominent notice on our website before the changes take effect.
Policy date 15.10.2024